At DiscountMania Ltd, we are committed to ensuring your satisfaction with every purchase. Please read our refund and return policy carefully to understand your rights and obligations.
1. Eligibility for Returns
- Timeframe: You have 7 days from the date of delivery to initiate a return.
- Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Items that have been worn, altered, or damaged will not be accepted.
2. Non-Returnable Items
Certain items are not eligible for return. These include:
- Perishable goods (e.g., food, flowers)
- Personal care items (e.g., cosmetics, skincare products)
- Sale or clearance items (unless defective)
- Gift cards
- Downloadable software or digital products
3. Return Process
- Initiate a Return: To initiate a return, please contact our customer service team at support@discountmanialtd.com with your order number and the reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to send your item back.
- Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to a defect or an error on our part.
4. Refunds
- Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
- Approval: If your return is approved, we will process your refund to your original payment method within [Insert Number, e.g., 5-7] business days.
- Shipping Costs: Original shipping costs are non-refundable, except in cases where the return is due to a defect or an error on our part.
- Partial Refunds: In certain situations, only partial refunds may be granted, such as for items that are not in their original condition or are missing parts.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@discountmanialtd.com.
6. Late or Missing Refunds
- Processing Time: If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
- Further Steps: If you’ve done all of this and you still have not received your refund, please contact us at support@discountmanialtd.com.
7. Contact Us
If you have any questions about our refund and return policy, please contact us:
DiscountMania Ltd
Email: support@discountmanialtd.com
Phone: +44 7426469500
Address: 31 Warton Street, Bootle, L20 4PX, United Kingdom